At Kundan Store, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our Refund & Exchange Policy below.

1. Exchange Policy

We offer exchanges for eligible products under the following conditions:

  • Exchange requests must be submitted within 7 days of receiving the order.
  • The item must be unused, unworn, unwashed, and in original packaging.
  • The product must include all original tags, accessories, and invoice (if applicable).
  • Exchange is subject to stock availability.

2. Refund Policy

Refunds are only applicable in the following situations:

  • Wrong product delivered
  • Damaged product received
  • Product missing from the order
  • Verified quality issue

Refund requests must be submitted within 48 hours of receiving the order with clear photos or videos.

Approved refunds will be processed within 7–10 business days through the original payment method or store credit (depending on order type).

3. Non-Refundable / Non-Exchangeable Items

The following items are not eligible for refund or exchange:

  • Cosmetics and personal care products
  • Perfumes (if opened or used)
  • Sale or discounted items
  • Customized or special-order products
  • Used or damaged items after delivery

4. Order Cancellation

Orders can only be cancelled before dispatch. Once shipped, cancellation requests cannot be accepted.

5. Shipping Charges

  • Delivery charges are non-refundable.
  • Exchange shipping charges may apply depending on the reason for exchange.

6. How to Request a Refund or Exchange

To request a refund or exchange, contact us with:

  • Order Number
  • Customer Name
  • Product Details
  • Reason for request
  • Supporting photos/videos (if required)

Contact Us
Email: info@kundanstore.pk
WhatsApp: +92 313 2012016
Website: www.kundanstore.pk

Kundan Store reserves the right to approve or reject refund and exchange requests after review.